Need help?

Relax. You're in the right place.

General Questions

I saw something that I'd love to buy in the portfolio. How can I purchase it?

You can visit our shop and see if the item that you saw is available for purchase or not. If yes, you can buy it. If not, you ca write to us and we will let you know if we can reproduce it and how much time we need for it.

The item that I'd like to buy is not in the portfolio/I have a project and I'd like Stefano to realize it for me

Almost everything that you see in the portfolio, was made for a customer who requested it. So please, be my guest and drop a line via e-mail, contact form or just call me. I'll answer as soon as possible.

Where are items shipped?

I ship all over the world, via express courier.

How can I pay for a purchase?

You can pay via bank transfer or PayPal (this includes credit cards too).

How much time do I have to wait for delivery?

When your item is ready, I will ship it via express courier. If you are in Italy, you will receive it within 2 working days. For all country outside Italy, it can take from 2 to 15 working days.

How can I keep the item that I purchased good as new?

In the box with every item that I ship, there are simple, clear instructions on how to clean and keep safe your purchase. If you have any other questiona about it, you can always write to me.

Advanced questions

I'd like Stefano to create something special that he should not replicate ever for anyone. Can this be possible?

It is. I've already done it before. Just contact me and we can talk about it.

I would like to buy something with my logo on it. Is that possible?

Sure it is! Just remember that everything that I do is handmade, so does not reach a machine perfection. Well this is why everything that comes out of my studio is unique... Just send me a file with your logo on it (the higher the quality, the better)

I am part of a troupe/LARP association. Can I make a order for one or more costumes?

I already worked for big projects. Just contact me and let me know what is your need.